Returns & Exchanges

At Arlo, we stand by the quality of our premium electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All returned items must be in their original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your Arlo account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once our technicians verify the unit's condition, your refund will be processed within 5-7 business days.